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Cancellation Policy
Please be aware that:
Appointments cancelled within a 48 hours period will incur a charge of 100% of the treatment fee.
If you are unwell or have any cold or flu symptoms, please contact me to cancel your appointment.
Note: I cannot treat you if you are suffering with COVID-19 or from an acute injury, fever or skin infection.
If you need to cancel your appointment, please e-mail me to hello@zoiazest.com
Appointment times on arrival, please wait outside the premises until the appointment time.
Client Consultation form & Health Conditions All new clients will be requested to complete and sign a Client’s Consultation/Consent Form before a treatment commences. GP/Consultant permission may be required before treatments can commence.
All existing clients are responsible to update me of any changes to your medical circumstances before your treatment commences on subsequent visits.
If you are pregnant, I will not be able to undertake any treatment.
Your details will be kept securely for 10 years for adult or if the client a child, records will be kept for 10 years after they reach adulthood, in line with GDPR regulations and FHT Code of conduct.
Age Restrictions
You must be over the age of 16 or over to receive a treatment without the presence of a parent or guardian.
What to Wear
Please wear comfortable clothing. If you wish, you could wear sports kit, but this is not essential.
You may be asked to remove items of clothing so that massage can be applied directly onto the skin. However, towels will be used throughout the massage to ensure privacy at all times. If you would prefer to stay clothed, a massage can be performed over the top of clothing and underneath towels.
Gift Voucher
Voucher purchased as gift have 1 year expiry date. Please allow a few days to process if it is a gift for someone.
Inappropriate Behaviour
I have the right to terminate a treatment immediately if I feel any client demonstrates what I consider to be inappropriate behaviour.
Last updated: 23/03/2023
Privacy Policy
I am committed to protecting and respecting your privacy.
This Policy tells you how I use personal information collected on our website and in my clinic.
I may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using my website, you’re agreeing to be bound by this Policy.
How do I collect information from you?
I obtain information about you when you use our website, for example, when you contact me about my services, when you register for an appointment and complete a Client’s Consultation Form.
What type of information is collected from you?
The personal information I collect includes your name, address, email address, IP address, and information regarding what pages are accessed and how you’ve interacted with the site.
The Client Consultation/Consent Form asks for your personal contact information, next of kin contact information, brief medical history and information about your current health and reasons for your visit.
How is your information used?
To provide and fulfill services between myself and you. Including confirmation and reminder emails regarding forthcoming appointments.
To discuss with a relevant professional your medical situation or my findings, where you have given your consent.
To notify you about changes to my service.
To gather analysis or valuable information so that I can improve my Service.
To provide you with news, special offers and general information about other services I offer that are similar to those that you have already enquired about, unless you have opted not to receive such information.
I will hold your personal information for as long as is necessary for the purposes set out in this Privacy Policy.
Who has access to your information?
I will not sell or rent your information to third parties.
I will not share your information with third parties for marketing purposes.
How can you access and update your information?
The accuracy of your information is important to me. If any of your details change then please contact me at hello@zoiazest.com
If you have opted-in to marketing emails then you will continue to receive these, until any such time you wish to unsubscribe by emailing hello@zoiazest.com
Security of Data
The security of your data is important: your personally identifiable information is kept secure on Wix’s secure servers.